FREQUENTLY ASKED QUESTIONS

How much is carriage going to cost me?

The carriage cost varies depending on the product, quantity, delivery address and chosen delivery method. Our website will calculate the carriage when you get to the checkout stage so the best thing to do will be to add the desired quantity to your basket and proceed to checkout, this will tell you the cost before you need to confirm your order. Any orders over £250 nett will be carriage paid (for UK Mainland only)

Do you deliver to the US (& Rest of World)?

We do, we offer international delivery to over 230 countries through our shipping partners. A list of destinations is available at the checkout stage. You have the option of using our default international shipping, or if you prefer to use your own shipping account or make your own collection arrangements, simply choose 'collect' at checkout.

The shipping cost to my delivery country seems high, can I use my own carrier to collect?

If you are ordering from outside the UK (or having your items shipped outside the UK) our website will calculate shipping costs based on the international carriers we use. If you have your own shipping accounts and would prefer us to use your account, or make your own arrangements - you can simply select 'Collect' and we will get your order ready for collection from our Oxfordshire warehouse.

Can I collect from you?

You can, Collection is an option you can select during the checkout process, whether this be collecting in person, sending a driver or arranging your own courier service. Orders marked for collection will be picked, packed and left ready in our warehouse. We do require around 2 hours between the order coming through on the website and being ready to pick up, just to give our warehouse team enough time to get the item(s) ready for collection. All collection orders must be pre-arranged as we don’t have a trade counter operation, although products may be available to view in our Banbury showroom, if you prefer to see the product before purchasing.

I need my order next day, do you offer this?

We do offer next working day delivery. As long as the part is showing as in stock, you need to place the order before 15:00 (GMT) and select “Fast Track / Overnight” as your delivery option, we will then despatch your order with a tracked carrier service for delivery the following (working) day. Any orders placed after the cut off time where “Fast Track” has been selected, can’t be guaranteed to be despatched same day but we will try our best and these orders will be prioritised over standard delivery orders. If you need Saturday delivery you will need to “Collect” & arrange your own carrier as our staff don’t work Saturdays so aren't around to assist with any potential delivery issues.

Can I just place my order over the phone?

Yes you can, just call 01295 678614 if you prefer to place orders over the phone. Or by prior arrangement, you can also travel over to our Banbury showroom.

If I’m passing / nearby to you can I come in and buy the products I need over the counter?

We're not a trade counter operation and therefore can only assist customers, if a collection has been pre-arranged. But we do have a showroom, although we would always recommend you call in advance so we can confirm the product/s you're interested in, are actually on display.

Is there a minimum order?

There is no minimum order quantity or spend, for any items we are showing as “In stock”. For any parts showing as a “special order item” it’s something we would need to get in from the factory and therefore would be subject to a minimum order quantity. This amount will be listed next to the colour / finish option on the product page.

I can’t pay by credit card online, what other options do I have?

As well as our secure ePDQ payment portal we also offer the option to pay via PayPal, a proforma invoice (you will be emailed a profoma invoice and you can either pay over the phone or pay by cheque or a BACS payment) or for existing Trade account customers you can select Invoice and have it added to your account. All we need to do is link your online & trade accounts before you can start using this method.

I have a trade account, why can’t I select invoice as a payment option?

If you have a trade account with us we just need to link this account to your web account and you will be able to have your web orders put on your account as you would by ordering through the office, you can even provide a PO number to put against the order. It’s worth getting your account linked as this may also qualify you for trade discounts.

There is a product I’m interested in; can I have a sample before I order?

We don't offer samples of our products but you can take items on sale or return and as long as they come back to us boxed in their original packaging and saleable, then we can credit the cost of the goods back. Alternatively, we have a showroom on site so suggest that if you need to see a product prior to ordering, you can phone ahead to confirm we've got the product you're interested in on display.

What if I need to return an item?

For any item you purchase that you're not entirely satisfied with, then provided you return it to us within 10 Days from date of Invoice and the items are in a saleable (& if applicable boxed) condition, our quality team will inspect them and providing everything is ok we can offer a full refund on the cost of the goods. Any items returned after 10 days of receipt of the goods may be refused or subject to a re-stocking fee. For “Special order items” brought in especially for you and not supplied from stock these can only be returned or exchanged if ‘factory faulty’ and with prior approval from ourselves. We're not responsible for return postage and will only refund the cost of any unwanted item, and not the initial postage costs unless the part is found to be 'factory faulty'. For further information please see our returns policy.